Career Opportunities

Thank you for your interest in working at the Western PA Humane Society! If you are interested in any of the open positions below, please email your resume and cover letter with salary requirements to Hala Nuemah, Director of Finance & Administration at HR@wpahumane.org.


Humane Officer

Classification: Exempt/Full Time

Reports to: Director of Animal Services

Supervises: No supervisory duties

Schedule: Monday - Friday - 8:00 am - 4:30 pm

Effective Date: May 24, 2016

Summary/Objective: This Humane Officer is responsible to investigate animal cruelty complaints involving the neglect and abuse to animals and when necessary prosecute those offenders as denoted in the PA Crimes Code - Title 18 Section 5511.

Essential Duties:

  • Investigate and when necessary prosecute those that neglect or abuse animals according to Pennsylvania State law
  • Rescue/confiscate injured and abused animals
  • Prepare reports and testifies as necessary in cruelty cases
  • Be willing to rescue animals that have been injured, abandoned, etc.
  • Patrol pet shops, inspect circuses and other animal related exhibitions
  • Maintain equipment, i.e. animal transport vehicle
  • Ensure confidentiality of information concerning investigations
  • Attend staff meetings
  • Perform other duties as assigned

Competencies:

  • Outstanding customer service skills - Ability to handle sensitive or stressful situations with tact and diplomacy
  • Detail oriented
  • Excellent interpersonal skills with ability to build relationships
  • Excellent organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to multi-task and work under pressure
  • Ability to develop and maintain rapport with public and co-workers
  • Analytical and problem solving skills
  • Ability to work with a diverse workforce
  • MS Office Proficiency
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Work Environment:

While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.   The employee will be exposed to all types of weather while out in the field as well as driving conditions during inclement weather.  The employee could have exposure to hostile environments in communities known for heavy drug use and violence.

Physical Demands:

While performing the duties of this job, the employee is required to bend, stand, stoop, walk, run, crawl, kneel (often on uneven terrain) as well as sit, talk, listen, hear; use hands to finger, manipulate, handle, or feel; reach with hands and arms.  The employee must have sufficient strength to carry or move large animals as necessary.  The employee must have manual dexterity to operate instruments or tools to administer care to animals.

Safety & Health Program:

This position is expected to cooperate in all aspects of the shelter’s Safety & Health program. This requires that all employees must

  • Report all accidents immediately to their supervisor
  • Wear required personal protective equipment.  No exceptions
  • Report all hazardous conditions or other safety and health concerns to their supervisor immediately.
  • Participate in Safety Committee activities and support Safety Committee membership

Travel: Travel as necessary

Required Education and Experience:  

  • High school diploma or equivalent
  • Completion of PA Act 125 Parts I and II training with satisfactory test scores necessary for employment and continual education as required by Pennsylvania State law
  • Experience working in an animal shelter environment
  • Law enforcement experience a plus
  • Valid Driver’s License

Preferred Education and Experience:

  • Post-secondary education

Volunteer Coordinator

DEPARTMENT                    Shelter

ACCOUNTABILITY            Sr. Manager of Shelter Operations

JOB TYPE                             Salary/Exempt

JOB SUMMARY: This role builds and maintains positive relationships with volunteers to provide service to every functional area of the WPHS that can use volunteer services. This role will place a priority on building loyalty and engagement among the volunteers and matching skills and interests to the needs of the organization.

ESSENTIAL FUNCTIONS:

Administrative/Operational

  • Develop programs and tactics to recruit and retain volunteers to serve all functional areas of the organization: animal care, administrative/clerical, event support, etc.
  • Track and analyze program effectiveness and adapt as needed.
  • Review volunteer applications and screen candidates for suitability.
  • Develop and conduct general volunteer orientation program. Collaborate with internal clients to ensure volunteers receive a quality orientation experience tailored to their specific volunteer role.
  • Coordinate with internal clients to assess needs for volunteers and to create guidelines and training materials. Ensure all volunteers receive adequate supplies/materials to perform their roles well.
  • Manage contact and participation records for volunteers. Track and report effectiveness of volunteer participation.
  • Communicate to volunteer corps regarding opportunities for volunteering and shelter events or news. Collaborate with internal clients to communicate relevant news or changes in protocols to their volunteers.
  • Manage relationships with current volunteers who have questions or concerns about their volunteer experience. Mediate conflicts between staff and volunteers.
  • Receive and manage all requests for volunteer opportunities, including businesses and agencies seeking single day of service opportunities and school and court-ordered community service hours.
  • Develop and maintain relationships with agency partners (i.e., university work-study programs, AARP, Goodwill) who provide help to the shelter. Ensure the protocols are followed and paperwork is submitted in a timely manner.
  • Explore programs and tactics of other successful volunteer programs and continue to develop new opportunities to engage and improve the volunteer programs at WPHS.
  • Plan, schedule and execute the annual Volunteer Appreciation Dinner in conjunction with the Promotion and Event Coordinator.

Financial

  • Manage budgets and control costs for volunteer recruitment and retention programs, with assistance from Director of Community Engagement.
  • Participate in annual budgeting process under direction of Director of Community Engagement. Develop budgets and resource lists for the successful execution of programs.

Critical skills needed for the role

  • Minimum of 3 years relevant work experience, preferably in an open admission animal shelter.
  • Minimum of 2 years’ experience successfully supervising the work of large teams.
  • Demonstrated knowledge of supervisory techniques for volunteers, including the ability to motivate and manage undesirable behavior.
  • Skill in mediating difficult situations and solving problems diplomatically.
  • Skill in developing and conducting training and orientation programs.
  • Ability to prioritize and manage multiple tasks and projects simultaneously.
  • Ability to develop and maintain good rapport with the public and co-workers.
  • Ability to think strategically to grow and retain the volunteer base.
  • Ability to communicate effectively orally and in writing, including emotionally difficult subjects and situations, and to speak confidently to large groups.
  • Ability to develop partnerships and alliance with community organizations, businesses and agencies.
  • Ability to be an ambassador and maintain a positive image for the organization.
  • Proficiency in using a computer and knowledge of computer software programs typical to an office environment, including Microsoft Outlook, Word and Excel. Familiarity with email marketing programs a plus.
  • Valid driver’s license and access to vehicle with current auto insurance.

Work environment

  • Shared office space.
  • Daily interaction with animals.
  • This position requires evening and weekend availability .

Please email your resume and cover letter with salary requirements to Hala Nuemah, Director of  Finance & Administration HR@wpahumane.org


Lead Shelter Veterinarian

Classification: Exempt/Full time

Reports to: Managing Director

Supervises: N/A

Schedule: Variable work schedule including evenings and weekends.

Effective Date: July 19, 2016

Summary/Objective:

Practice preventative medicine and surgery.  Would be responsible for spay/neuter and veterinary care for shelter and owned animals.

Essential Duties:

  • Maintains up-to-date knowledge of shelter animal health protocols, surgical procedures and companion animal health issues.  Ensures compliance with Western PA Humane Society approved standard and national guidelines.   Ensures that all state and federal laws, state regulations, and veterinary accepted standards regarding clinic operations, the practice of veterinary medicine, drug control and animal care and handling are adhered to.
  • Develop and implement protocols for superior veterinary care and disease control
  • Performs surgical sterilization of owned and shelter animals, including pediatric and high volume spay/neuter
  • Examines animals, evaluates animals’ health and performs veterinary medical and surgical procedures including vaccinations, prescribing and administering of medications, anti-parasite treatments, tests and lab work for infection, as well as spay and neuter surgery
  • Performs all necessary client requested euthanasia according to established protocol
  • Coordinates with local veterinarians and clinic/shelter professionals to promote positive and productive relationships
  • Establishes and maintains medical record and drug use logs to standards of veterinary and sheltering practices; ensures that records are in order and complete
  • Cover for emergencies (i.e. staff veterinarian calls off on a fully scheduled clinic and/or surgery day)
  • Assist Managing Director and Sr. Managers of Shelter and Medical Operations staff with disease outbreaks
  • Work Collaboratively with Sr. Manager of Medical Operations
  • Serve as positive mentor to Vet Tech and assist in training 
  • Ensure confidentiality of employee, client and animal information
  • Perform other duties as assigned

Competencies:

  • Outstanding customer service skills - ability to handle customers with tact and diplomacy in sensitive or stressful situations
  • Detail oriented
  • Outstanding interpersonal skills with ability to build relationships
  • Excellent organizational and time management skills
  • Excellent  communication skills
  • Ability to multi-task and work under pressure
  • Ability to develop and maintain rapport with public and staff
  • Ability to relay medical information to different audiences
  • Analytical and problem solving skills
  • Ability to work with a diverse workforce
  • Proficient in MS Office
  • Experience with shelter software (experience with Chameleon a plus)

Work Environment:

While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.   The employee will primarily be working in the shelter environment. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is required to bend, stand, stoop, walk, sit, talk, listen, hear; use hands to finger, manipulate, handle, or feel; reach with hands and arms.  The employee must be able to lift and/or move up to a minimum of 50 pounds.

Safety & Health Program: 

This position is expected to cooperate in all aspects of the shelter’s Safety & Health program. This requires that all employees must

  • Report all accidents immediately to their supervisor
  • Wear required personal protective equipment.  No exceptions
  • Report all hazardous conditions or other safety and health concerns to their supervisor immediately.
  • Participate in Safety Committee activities and support Safety Committee membership

Travel:

Occasional travel as necessary

Required Education and Experience:  

  • Current Doctor of Veterinary Medicine License to practice in state of Pennsylvania
  • Five years of shelter veterinary experience including wellness clinics
  • DEA license
  • USDA APHIS Certified - ability to complete health certificates for companion animals
  • Valid driver’s license

Preferred Education and Experience:

  • SAWA Certification

Clinic Veterinary Technician/Medical Services Technician

Classification: Nonexempt/Full Time

Reports to: Senior Manager of Medical Operations

Supervises: N/A

Schedule: Variable work schedule including evenings and weekends

Effective Date: May 3, 2016

Summary/Objective

The Clinic Veterinary Technician/Medical Services Technician is responsible for providing miscellaneous support to the veterinarians and patient care team.  This position requires a practical knowledge of animal hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service and a practical knowledge of the standard procedures, veterinary records and terminology used in the clinic.  This position can also serve as a Clinic Receptionist/Coordinator as necessary

Essential Duties:

  • Assists the Veterinarian with daily clients
  • Responsible for physical exams, evaluation and treatment of routine medical conditions, vaccinations, performing labs such as fecal exams, urinalysis; ear and skin cytology.
  • Insure all euthanasia is done humanely and according to established Society policies.
  • Provides pre and post-operative care.  This includes but is not limited to providing a clean cage,   food and water, monitoring post anesthesia recovery, insuring written documents are intact and instructing owners and/or staff on any follow-up care or medication needs.
  • Responsible for answering basic questions about veterinary care to the general public.
  • Accurately relay owner’s account of medical complaints of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s)
  • Ensures confidentiality of client and animal information

Other Basic Duties:

  •  First point of contact for providing customer service to Clients – greeting clients, checking in patients, discharging patients, dispensing medications and prescriptions, invoicing and handling sales of products.
  • Responsible for professional responses (internal and external) to all inquiries including but not limited to answering phone and email inquiries, scheduling appointments, handling prescription refill requests, recording messages for doctors and staff,  answering basic questions about veterinary care and/or getting in touch with appropriate experts.
  • Ensuring accuracy of electronic medical record system input and evaluation.
  • Receiving client payments – posting and recording payments, receiving payment, running end- of-day transaction register.
  • Communicating with clients regarding patient updates, appointment reminders and update inquiries.
  •  Handling general office duties such as but not limited to opening mail and cleaning/organizing reception area.
  • Other duties as assigned

Competencies:

  • Outstanding customer service skills - Ability to handle customers with tact and diplomacy in sensitive or stressful situations
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to multi-task and work under pressure
  • Analytical and problem solving skills
  • Ability to ensure compliance with medical orders and dosage measurement
  • Proficient in MS Office
  • Shelter Software experience a plus
  • Ability to work with a diverse workforce

Work Environment:

While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.   The employee will primarily be working in the shelter environment. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is required to bend, stand, stoop, walk, sit, talk, listen, hear; use hands to finger, manipulate, handle, or feel; reach with hands and arms.  The employee must be able to lift and/or move up to a minimum of 20 pounds.

Safety & Health Program:

This position is expected to cooperate in all aspects of the shelter’s Safety & Health program. This requires that all employees must

  • Report all accidents immediately to their supervisor
  • Wear required personal protective equipment.  No exceptions
  • Report all hazardous conditions or other safety and health concerns to their supervisor immediately.
  • Participate in Safety Committee activities and support Safety Committee membership

Travel: Travel to vaccine clinic when necessary

Required Education and Experience:

  • Veterinary Technician Associate’s Degree or two – three years shelter medicine experience
  • Board certification is a plus.
  • Valid Driver’s license.

Counselor - Adoption/Intake/Husbandry

Classification: Nonexempt/Full Time

Reports to: Senior Manager of Shelter Operations

Supervises: N/A

Schedule: Variable Schedule including evenings and weekends

Summary/Objective:

The  Shelter Counselor position is responsible for providing outstanding customer service to visitors and adopters, as well as counseling clients surrendering pets.  Responsible for pursuing adoption matches, explaining protocols for continued work in the home and answering general animal care questions.  Intake counseling includes collecting information about surrendered animals and assessing level of resources needed for adoptability, while providing support and excellent customer service.  Other duties are responding to phone and in-person inquiries, promoting shelter programs (obedience classes, veterinary clinic, etc) and recommending retail sales items.  In addition, the counselor assists in communicating the Western PA Humane Society Open Door Policy, and responds to customer inquiries about intake procedures.  Additional responsibilities include clerical duties, cleaning and maintaining a professional environment, and other duties as assigned.

Essential Duties:

  • Provide empathetic and caring counseling to all customers surrendering their animals
  • Administer vaccinations for canines prior to placing into the holding area
  • Respond to in person and phone inquiries concerning intake/adoption procedures
  • Provide outstanding customer service to visitors and adopters
  • Review pre-adoption surveys to ensure completion, and assess the status of potential adopters utilizing the Western PA Humane Society Database as well other means to determine status of adopters.
  • Present behavior modification protocols to adopters
  • Pursue appropriate adoption matches for potential adopters
  • Responsible to feed, clean, exercise and provide enrichment of animals
  • Monitor behavior and any medical changes in animals and report as appropriate
  • Other duties as assigned

Competencies:

  • Outstanding customer service skills - Ability to handle customers with tact and diplomacy in sensitive or stressful situations
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to multi-task and work under pressure
  • Adaptability
  • Ability to work as part of a team as well as independently
  • Computer literacy
  • Ethical conduct
  • Ability to learn quickly
  • Ability to work with a diverse workforce
  • Ensures confidentiality of client and animal information

Work Environment:

While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.   The employee will primarily be working in the shelter environment. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is required to bend, stand, stoop, walk, sit, talk, listen, hear; use hands to finger, manipulate, handle, or feel; reach with hands and arms.  The employee must be able to lift and/or move up to a minimum of 20 pounds.

Safety & Health Program:

This position is expected to cooperate in all aspects of the shelter’s Safety & Health program. This requires that all employees must

  • Report all accidents immediately to their supervisor
  • Wear required personal protective equipment.  No exceptions
  • Report all hazardous conditions or other safety and health concerns to their supervisor immediately.
  • Participate in Safety Committee activities and support Safety Committee membership

Travel: No travel is required

Required Education and Experience: 

  • High school degree or equivalent
  • Previous experience with animals
  • Experience with shelter software (experience with Chameleon a plus)

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.